Effective Date: August 17, 2026
Burns in the Kitchen (“Burns in the Kitchen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit burnsinthekitchen.org, communicate with us, or use our custom meal, family meal, catering, delivery, pickup, or related services.
By using our website or services, you acknowledge the practices described in this policy.
Information We Collect
We may collect information you provide directly to us, including:
- Name, email address, telephone number, and delivery address
- Account, order, pickup, delivery, and purchase information
- Household size, food preferences, dislikes, allergies, dietary restrictions, health goals, and other meal-customization information
- Catering or service-inquiry information
- Communications, feedback, testimonials, and customer-service requests
- Newsletter and text-message subscription preferences
Our ordering and payment providers may collect billing information, payment details, IP addresses, and device or browser information. Burns in the Kitchen does not directly store complete payment-card numbers.
Because our meals are customized, you may voluntarily provide dietary or health-related information. We use that information to understand your requests and provide our services. Burns in the Kitchen is not a healthcare provider, and our website and services are not a substitute for professional medical advice, diagnosis, or treatment.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Pages visited and referring website
- Approximate location derived from an IP address
- Website activity, error, security, and performance information
- Cookies and similar technologies used by our website or embedded services
How We Use Information
We may use information to:
- Process and fulfill orders
- Customize meals around stated dietary needs and preferences
- Coordinate pickup, delivery, shipping, and catering
- Communicate about orders, services, scheduling, and customer support
- Send marketing emails or text messages when you have consented
- Display or manage customer reviews and testimonials
- Operate, secure, troubleshoot, and improve our website
- Prevent fraud, misuse, and unauthorized activity
- Maintain business and tax records
- Comply with legal obligations and enforce our policies
Ordering, Payments, and Third-Party Services
Our website may link to or embed services operated by third parties, including:
- Bottle for ordering, customer accounts, subscriptions, payments, and communications
- SoTellUs for displaying and managing customer reviews
- Beehiiv for newsletter subscriptions and communications
- SiteGround for website hosting, caching, security, and technical services
- WordPress and related website plugins
- Google Search Console and other tools used to understand search visibility and website performance
These companies may collect or process information under their own privacy policies. When you follow a link to another website or interact with an embedded service, that provider’s terms and privacy practices may apply.
Bottle’s privacy policy is available at:
https://www.bottle.com/company-pages/privacy-policy
SoTellUs’s privacy information is available through:
https://sotellus.com/
Cookies and Embedded Content
Our website and its service providers may use cookies or similar technologies for essential website functions, security, preferences, embedded reviews, performance, and analytics.
The SoTellUs review section is embedded from a third-party website. Interacting with that content may allow SoTellUs to receive information about your browser, device, IP address, or activity.
You can restrict cookies through your browser settings. Disabling cookies may affect certain website or third-party features.
Email and Text Communications
If you subscribe to promotional emails or text messages, we may send information about meals, ordering opportunities, services, events, or business updates. You may unsubscribe from emails using the link included in the message. You may opt out of promotional text messages by replying STOP. Message and data rates may apply.
Mobile information, text-message opt-in data, and consent will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes. We may share information with service providers only as necessary to deliver the communications you requested and operate our messaging services.
How We Share Information
We may share information with:
- Hosting, ordering, payment, delivery, shipping, messaging, review, email, security, and technology providers
- Contractors or service providers working on our behalf
- Professional advisers such as accountants, attorneys, or insurers
- Government authorities when required by law
- A successor organization involved in a merger, acquisition, financing, reorganization, or sale of business assets
We do not sell personal information for money.
Information Retention
We retain information for as long as reasonably necessary to fulfill orders, provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the service involved.
Data Security
We use reasonable administrative and technical measures intended to protect information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Please do not send payment-card numbers, passwords, government identification numbers, or unnecessary medical records through ordinary email or website messages.
Your Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may also:
- Unsubscribe from promotional emails
- Reply STOP to promotional text messages
- Adjust browser cookie settings
- Contact us to update your dietary, delivery, or contact information
We may need to retain certain information when required for legal, accounting, fraud-prevention, or legitimate business purposes.
Children’s Privacy
Our website and ordering services are intended for adults. We do not knowingly collect personal information online directly from children under 13. Parents or guardians may provide information necessary to customize meals for children in their household.
External Links
Our website contains links to third-party websites. We are not responsible for the privacy, security, content, or accessibility practices of websites we do not control.
Changes to This Policy
We may update this Privacy Policy as our website, services, or legal obligations change. The revised policy will be posted on this page with a new effective date.
Contact Us
For privacy questions or requests, contact:
Burns in the Kitchen
Email: info@burnsinthekitchen.org
Website: https://burnsinthekitchen.org